START HERE: FAQs

Meet the Resort

Rooms & Pricing

BOOK MY ROOM

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You're INVITED!

Pop the bubbly and grab your passports, we’re heading to Isla Mujeres, Mexico to celebrate 10 amazing years of marriage and Jenn’s fabulous 40th!

We’re saying “I Do” all over again and throwing an unforgettable birthday bash at Impression Isla Mujeres. As your hosts (and favorite travel pros), we’ve made it easy by pre-reserving a special room block just for you from March 16–23, 2026.
​
Here’s the details:

• Arrive by March 17th to catch all the magic
• Minimum 3-night stay (but stay as long as you’d like!)
• Leave the planning to us so you can focus on celebrating in style

We can’t wait to raise a glass with you in paradise – it wouldn’t be the same without you there.

♥ Cheers to love, laughter, & island vibes,
John & Jenn

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HOW TO BOOK YOUR TRIP:

- 01 -
​READ
​THE IMPORTANT FAQS BELOW

- 02 -
​COMPLETE
​THE RESERVATION FORM AT THE BOTTOM OF THIS PAGE

- 03 - 
APPROVE
​YOUR INVOICE & SUBMIT DEPOSIT

IMPORTANT DATES & DEADLINES

Important Dates

• RSVP/deposit due: Aug 5, 2025
  
• Rooms Blocked with special rates: Mar 16 - 23, 2026
• Recommended to arrive no later than: Mar 17, 2026
• Party Date: Mar 19, 2026
• Passports expiration date must be after: Sep 24, 2026

​Deadlines
Coordination is key, so we kindly ask discussing your travel dates with family & friends, them complete your reservation form and be ready to make a deposit!

• Non-Refundable Room deposit of $200 per person plus the cost of travel insurance (optional) is due no later than: Aug 5, 2025**
  ​**Any deposits made between Aug 6, 2025 - Dec 1, 2025 are subject to remaining availability & pricing
• Final room payments due: Dec 1, 2025​
• Submit detailed flight info no later than: Jan 16, 2026

WHAT'S INCLUDED?

All Inclusive resorts are priced per person, based on how many individuals are booked in a room.

The rates listed are PER PERSON and include:

• Adult-Only (18+) Hotel Accommodations
• All Inclusive Meal Plan - Also includes all beverages including alcohol
• Round trip private group shared transportation between the destination airport  (CUN) & the marina + the resort's private catamaran ride to the resort
• Hotel, Tax & gratuities
• All private events & activities (please note, if you book outside of United Travel, LLC, you will not be able to attend any private events)

Rates do NOT include:

• Optional Travel insurance is available to protect your investment.  See insurance FAQ below for more details
• Airfare and any related fees associated with flights (i.e. baggage fees)
• ​Incidentals or additional purchases​

All reservations are subject to United Travel, LLC Terms & Conditions

WHAT ABOUT AIRFARE & VIP AIRPORT ARRIVAL?

Airfare is NOT included, but don't worry, we've got a plan. Book your room ASAP to secure your spot in the room block. For airfare, you've got total freedom! Wait until they become available (about 330 days in advance with major carriers) and personalize your carrier, flight times, pricing, use points/miles, or credits - the choice is yours!   

View our tips & Tricks to booking airfare HERE.

The closest airport is Cancun International Airport (CUN). Transportation is only included from this airport. The marina is approximately 30-40 minutes from of the airport, then a 40 minute catamaran boat ride to the resort.  Included transportation is "private group" non-stop transportation, which is a shuttle that is designated for ONLY guests of the wedding directly to the marina and then the resort's private catamaran the resort. An upgrade to a "private party" (your immediate party only) non-stop deluxe vehicle is available upon request, see booking form for details.

If booking airfare on your own, please submit your detailed flight information no later than Jan 16, 2026. This is how we schedule your transportation pick up in your destination. Guests who do not submit their air information by the deadline will forfeit their included transfers.

If you would like assistance with air, we are happy to help! There is a $75/person ticketing fee included in all of our air quotes. Just make sure to note it on your reservation form and include your desired departure airport.  

VIP AIRPORT ARRIVAL
Cancun International airport does not offer a VIP arrival service.

IS THERE A PAYMENT PLAN?

Yes! Initial deposits are due on August 5, 2025
There are no set requirements for payments, as long as final payments are made by the deadline. Final payments are due on December 1, 2025.

​All reservations are subject to United Travel, LLC Terms & Conditions

DO I NEED A PASSPORT?

Yes, everyone, including children and infants, MUST have a VALID passport book to travel internationally (not Passport Card). Failure to comply will result in denial of boarding, no refund, no exceptions (out of the USA). United Travel LLC is NOT responsible for passports in ANY way. Passports are required to be valid for 6 months from your return date - must be valid until September 24, 2026. PASSPORT CARDS ARE NOT VALID FOR TRAVEL INTERNATIONALLY VIA AIR!

​!!IMPORTANT!!
If you have any issues (i.e. legal convictions, arrests, warrants, child support issues, or other extenuating circumstances) that would prevent you from traveling outside of the US, it is YOUR responsibility to verify your ability to obtain a US passport and to travel outside of the US. United Travel, LLC will not be responsible for any denied boarding or entry/reentry into any country due to legal matters. Travel insurance often does NOT cover denied boarding or entry due to legal issues. Please consult your policies for details.

Your passport must also be in pristine condition -- that means to rips, tears, distress, etc plus needs 2+ blank pages.

PASSPORT PROCESSING TIME is extremely delayed right now, check this site for details and *do not* wait until the last  minute! 
​https://travel.state.gov/content/travel/en/passports/how-apply/processing-times.html

IS COVID TESTING REQUIRED FOR TRAVEL?

​COVID & vaccine requirements have been lifted for both Mexico & the United States.  You do NOT need a COVID test or to be vaccinated to travel to and from Mexico from the USA.

IS TRAVEL INSURANCE REQUIRED?

We've got some valuable advice for you - while travel insurance is always optional, we can't stress enough how HIGHLY RECOMMENDED it is for your peace of mind.

Here's the scoop - many vacation packages and all-inclusive resort stays are non-refundable, making trip protection a crucial component of your journey. Trust us, it's worth every penny.

Now, we've got some good news - the cost of insurance is tailored to you! Factors like age, state of residency, and the total trip cost are taken into account. You'll receive a personalized quote with the "Cancel for Any Reason" option right when you book - easy peasy!

And here's an important heads up - most likely, your US health insurance won't cover you outside the United States. No worries, though, we've got you covered! Check out the FAQ below for all the juicy details.

Get ready to be protected from the unexpected and enjoy a worry-free journey. Review the coverage at the link below, and let's make this adventure unforgettable!

Travel Insurance FAQ & sample quote: CLICK HERE TO VIEW

CAN WE EXTEND OUR STAY?

Of course you can!   We have rooms and special rates reserved specifically for the week of
​March 16 - 23, 2026.  Please include your requested dates in your reservation form and any dates outside of this timeframe we will confirm availability and rates as they may differ from group rates quoted here! 

​All reservations are subject to United Travel, LLC Terms & Conditions

WHAT IF I'M SHARING A ROOM WITH ANOTHER INVITED GUEST?

Coordination is key, so we kindly ask that you and your roommate team up and have just one person from your party fill out the reservation form. Remember, it's one form per room, not per person - easy peasy!

Once we receive your form, we'll send an email to both of you, explaining the next exciting steps in this journey.

Now, if you and your roommate reside at different addresses, fret not! Just include your roommate's contact info in the notes field, and we'll make sure everything is in perfect harmony.

Here's something to keep in mind: if your roommate needs to cancel their reservation, don't worry - we've got your back! The room will be subject to an increased single occupancy room rate for the remaining traveler, but we'll work our magic to ensure a smooth experience for you.

​All reservations are subject to United Travel, LLC Terms & Conditions

WHAT'S A ROOM BLOCK?

​The couple you're celebrating with has already paid a deposit to pre-reserve rooms, ensuring exclusive rates and availability just for you.

Here's the inside scoop on how it all works:

• The couple is all in, and they've signed a rock-solid contract with the resort.  They've even committed to securing a minimum number of rooms, just to make sure everything goes smoothly for the group.
• Now, here's the important part: for the contract to come to life, all rooms must be booked through United Travel LLC.  We're like the magic link that makes it all happen!
• The resort has a 3-night minimum stay requirement, but here's the fun part - you're welcome to extend your stay and soak up the sun even longer! How amazing is that?
• And guess what? We've already reserved the crème de la crème of room types just for you. Luxurious options await, and we've got detailed descriptions coming your way in our Room & Pricing section below.

Get ready for an adventure filled with love, laughter, and unforgettable memories. Let's make this celebration epic together!

WHAT HAPPENS IF I DON'T BOOK WITH UNITED TRAVEL LLC?

As the couple continues planning, they kindly request that all guests book their rooms through their designated room block.  This is important because they are contractually obligated to it, and it serves as the official RSVP for their headcount and budget planning.

Booking through the room block also ensures that you, the guest, have access to all the guest services and arrangements they've made through us, their travel advisor team at United Travel, LLC.  Guest who do NOT book within the block may not have access to these services, which could create unnecessary confusion and complicate the scheduling of our private events.  

Thank you so much much for helping us keep things efficient and stress-free!  Can't wait to celebrate with everyone!

Here's why it's a win-win situation:

• The couple worked closely with us, United Travel, LLC to negotiate a fantastic contract for the ENTIRE group. That means you get a special locked-in rate and even enjoy non-stop private group transportation. How cool is that?
• Booking within the group means you'll get VIP treatment! Groups are given priority status at the resort, giving you the best of the best during your stay.
• Room assignments? No worries - we've got your back! Booking within the group ensures you get priority room assignments, with better chances of avoiding any undesirable locations far away from your loved ones.

Now, for guests who book outside the group room block, here's the scoop:

• Unfortunately, you won't get those amazing group rates and perks.
• Pre-departure and post-trip support? We've got it covered for the group, but not for individual bookings outside the block.
• In the event of an emergency, we won't be able to assist with travel arrangements made outside the group. Safety first, right?
• Private events, you won't be able to attend.
  

Oh, and one more thing - if the hotel happens to oversell, you're protected if you booked within the group. No worries there, but individual reservations are a different story. You could end up getting walked to another location. Yikes!

We want the best for you, and that includes keeping everyone together at the resort for a memorable experience. If you do happen to find a cheaper "deal" outside of United Travel LLC, talk to us! We're here to help and are more than willing to price match when we can.

So, let's make this celebration an unforgettable journey for all. Trust us, booking within the group is the way to go!

I HAVE MORE QUESTIONS - HELP!

We are happy to help, feel free to contact us:
John & Jennifer Milburn
[email protected]
Please allow up to 48 business hours for a response (closed weekends & holidays).

Note: Due to the nature of our job, we are frequently on the phone with travel suppliers. Email is often the fastest and best way to reach us.

Please note our business hours of 9a-4p eastern time Mon-Thur and 9a-1p eastern time on Fridays.  We are closed weekends and all major holidays.  We are available via phone by appointment only.

START MY RESERVATION

 

MEET THE RESORT

IMPRESSION ISLA MUJERES

Discover a romantic Caribbean Retreat
that Elevates Every Escape to New heights

Named “The Most Instagrammable Hotel in the World” by Luxury Travel Advisor, two years in a row. This artfully built, unique resort rests in the southern zone of Isla Mujeres. Its exclusive island atmosphere exudes the same ambiance as romantic, coastal Mediterranean cities.

Despite being just 35 minutes from mainland Cancun, guests will feel a world away. Arriving in style, they will depart Marina Hacienda del Mar in a resort-exclusive catamaran, making a grand entrance to their heavenly hideaway across the area. Upon arrival, they’ll discover 125 ultra-luxurious suites with stunning views, lavish amenities, and stunning architecture. Plus, every stay includes personalized butler service and Endless Privileges® inclusions, offering unlimited dining and drinks, 24-hour concierge service and elevated amenities.
​
The upscale, intimate setting is ideal for romantic and relaxing getaways, with plenty of activities to create lifelong memories together. Witness a spectacular sunset from the expansive rooftop terrace, experience the thrill of a waterslide into the ocean. Snorkel with whale sharks, zip line over turquoise water or unwind at the spa with Hammam and Floatation treatments. Everything you do at this island paradise will linger long after checkout.

​Impression Isla Mujeres by Secrets provides an intimate sanctuary with exclusive experiences personalized to guest preferences. Our staff caters to your specific desires, ensuring a bespoke and romantic retreat. Experience the beauty and luxury of this stunning resort and uncover coveted moments that will stay with you forever.

RESORT AMENITIES:

• 5 pools
• Waterslide into ocean
• Sunset catamaran ($)
• Spa ($)
• Gym
• Paddle boarding, kayaking, & snorkeling
• Guided e-bike tours
• Bike rentals
• Golf cart rentals ($)
• Yoga
• Silent Disco
• Piano Bar
• Cocktail classes
• Creative workshops
• Sound healing
• Mediation
• Cooking classes
• Guided tastings (wine, tequila, mezcal, coffee)
• Fire shows
• Live music
• GM’s Chef Table
• Wine Room ($)

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START MY RESERVATION

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ROOMS & PRICING

THE COUPLE HAS BLOCKED THE MOST POPULAR ROOM TYPES AT IMPRESSION ISLA MUJERES & ARE LISTED BELOW.

Additional room types are available and can be reserved by request (subject to availability).
If you’re interested in a different room type, please explain in the “comments” field of your form.

*Pictures may vary from actual room type and view
​All reservations are subject to United Travel, LLC Terms & Conditions

ENDLESS PRIVILEGES INCLUDE:

• Gourmet à la carte dining options with an assortment of organic selections, no reservations required
• Bottle of sparkling wine upon arrival
• Limitless international and domestic top-shelf spirits
• 24-hour private in-suite dining
• Graciously appointed and luxuriously equipped suites​ ​
• Twice daily refreshed in-suite mini-bar
• Maid service three times daily ​
• Complimentary, unlimited worldwide calling
• Luxurious bath amenities
• Welcome bottle of tequila
• Complimentary laundry service (3 items/person/stay)
• Complimentary Wi-Fi
• Complimentary 20-minute wellness experience​
• Various artistic, cultural and wellbeing activities
• Butler service 7:00 a.m. - 11:00 p.m.
• In-suite wine coolers, stocked to personal preference
• In-suite fitness amenities, available upon request
• No set check-in or checkout times, subject to availability
• Catamaran transfer between Cancun and the resort for arrival and departure (dependent on weather)
• Indulge in our premium selection of earth-kind pillows, linens, bathrobes and slippers, ensuring a truly restful stay

*Pictures may vary from actual room type and view

Junior Suite - Estimated Pricing for Trip Dates
Includes Non-Stop Private Group Shared Transportation + Catamaran Boat Ride

!! RATES & AVAILABILITY ARE SUBJECT TO CHANGE
​UNTIL DEPOSIT IS MADE !!
Rates are PER PERSON depending on total room occupancy and include ​non-stop private group shared roundtrip transportation from Cancun International airport (CUN) + catamaran boat ride.  Upgrade to non-stop private transportation available upon request, see booking form for details.  
​Rates do NOT include airfare or insurance; will be quoted on request
*Bedding is subject to availability & by request only, not guaranteed​​​​​​

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*Pictures may vary from actual room type and view

Signature Jr Suite Ocean View w/ Hot Tub - Estimated Pricing for Trip Dates
Includes Non-Stop Private Group Shared Transportation + Catamaran boat ride

!! RATES & AVAILABILITY ARE SUBJECT TO CHANGE
​UNTIL DEPOSIT IS MADE !!
Rates are PER PERSON depending on total room occupancy and include ​non-stop private group shared roundtrip transportation from Cancun International airport (CUN) + catamaran boat ride.  Upgrade to non-stop private transportation available upon request, see booking form for details.  
​Rates do NOT include airfare or insurance; will be quoted on request
*Bedding is subject to availability & by request only, not guaranteed​​​​​​​

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*Pictures may vary from actual room type and view

Signature Jr Suite Ocean Front w/ Hot Tub - Estimated Pricing for Trip Dates
Includes Non-Stop Private Group Shared Transportation + Catamaran Boat Ride

!! RATES & AVAILABILITY ARE SUBJECT TO CHANGE
​UNTIL DEPOSIT IS MADE !!
Rates are PER PERSON depending on total room occupancy and include ​non-stop private group shared roundtrip transportation from Cancun International airport (CUN) + catamaran boat ride.  Upgrade to non-stop private transportation available upon request, see booking form for details.  
​Rates do NOT include airfare or insurance; will be quoted on request
*Bedding is subject to availability & by request only, not guaranteed​​​​​​​

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*Pictures may vary from actual room type and view

Paramount or Honeymoon Suite Ocean Front - Estimated Pricing for Trip Dates
Includes Non-Stop Private Group Shared Transportation

!! RATES & AVAILABILITY ARE SUBJECT TO CHANGE
​UNTIL DEPOSIT IS MADE !!
Rates are PER PERSON depending on total room occupancy and include ​non-stop private group shared roundtrip transportation from Cancun International airport (CUN) + catamaran boat ride.  Upgrade to non-stop private transportation available upon request, see booking form for details.  
​Rates do NOT include airfare or insurance; will be quoted on request
*Bedding is subject to availability & by request only, not guaranteed​​​​​​​

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BOOK MY ROOM

Each guest must complete the reservation form.
​​Roommates/couples/families sharing a room choose ONE person
​to fill out the form per room.
Avoid duplicate quotes by discussing travel plans with your friends & family members before submitting your reservation form.

​All reservations are subject to United Travel, LLC Terms & Conditions

RESERVATION PROCESS

BOOK MY ROOM

Before you submit, do any of these
scenarios apply to you?

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DOES YOUR NAME ON YOUR PASSPORT MATCH THE NAME ON YOUR RESERVATION?

The name you use on your reservation needs to match the name on your passport exactly - including middle names. Please do not use nicknames, shortened names, etc. Please double check your passport to ensure that your name matches, or change fees may apply. 

IS YOUR PASSPORT EXPIRED OR WILL IT BE EXPIRING WITHIN SIX MONTHS OF YOUR TRAVEL DATES?

A passport is required for international travel, including for children & babies. Many countries (including Mexico, Costa Rica, St Lucia and throughout Europe) require that passports be valid for six months AFTER RETURN DATE OF TRAVEL.
​
Passport processing times are extremely delayed due to increased travel demand. To check current processing times, please visit: https://travel.state.gov/content/travel/en/passports/how-apply/processing-times.html

ARE YOU USING A DEBIT CARD?

Most debit cards have daily charge limits. Depending on your bank, this daily charge limit may be as low as $500.

Please confirm the daily charge limit with your bank prior to submitting a large debit card payment. If you attempt to charge over your daily limit, your card will be declined.

​Note: Debit Cards are NOT recommended for international travel. Ask us for more details.

ARE YOU PREGNANT OR PLANNING TO BECOME PREGNANT?

Pregnancy Restrictions: Some trips have restrictions for pregnant travelers. For example, cruise lines will not board a passenger after her 24th week of pregnancy. Ask us for more details

Travel Insurance and Pregnancy: Please read the coverage info carefully. In many policies, pregnancy is considered a pre-existing condition and is not a covered cancellation reason. In this case, you may want to consider "Cancel for Any Reason" coverage, an optional upgrade.

HAVE YOU EVER BEEN CONVICTED OF A FELONY?

You may not be able to get a passport or clear immigration if you have been convicted of a felony. Please contact your attorney to review the specifics of your case.

HAVE YOU EVER BEEN CONVICTED OF A DUI/DWI?

If you are traveling to Canada and have been convicted of a DUI or DWI you will likely not be admitted to the country.

A DUI/DWI is a felony in Canada and entrance to non-residents is tightly controlled. Please contact your attorney to learn more.

Please contact your attorney to review the specifics of your case.

DO YOU OWE BACK CHILD SUPPORT?

You may be detained at customs if you owe child support. Please contact your attorney to discuss prior to payment.

HAVE YOU PURCHASED TRAVEL INSURANCE?

​"I don't need travel insurance.  I'm going on this trip no matter what!"

Famous last words.
But guess what?  That's not why you purchase travel insurance.
Like auto, health, and home insurance, travel insurance is for in case "shittake" happens....
​
You have to cancel a trip last minute.
Travel insurance can reimburse you for your prepaid, non-refundable trip costs — including vacation rentals, car rentals, hotels, and flights — if you have to cancel for a covered reason.

Travel delays leave you stranded.
Travel insurance can reimburse you for eligible meals, accommodation, and transportation expenses during a covered delay.

You get sick or hurt when you're far from home.
Travel insurance can reimburse you for care following a covered medical emergency while traveling. We can even arrange and pay for a medical evacuation if needed.

You need help in an emergency.
Travel insurance gives you access to 24-Hour Assistance hotline for expert, personalized support in a crisis.

Travel insurance is a small price to pay for peace of mind.  Travel insurance is typically based on your total trip cost, state of residence, and your age.

If you haven't already purchased  your travel protection, get your quote HERE, we will also add your quote to your invoice too and handle the purchase for you. 

Did you know?

• Most US health insurance plans, Medicare, and your credit card DO NOT provide medical coverage outside the United States?  If you're leaving the country without travel insurance, you're taking a HUGE risk.

**Please note, CFAR must be purchased at time of booking and all other coverage must be purchased before time of final payment.

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RESERVATION FORM

If you have questions about the form, please email us at:
[email protected]

You will receive an email confirmation if the form is successfully submitted. 

Within 48 business hours you will receive an email from John & Jennifer Milburn from United Travel, LLC to review and approve your invoice & submit your deposit.  Please check your spam.

​All reservations are subject to United Travel, LLC Terms & Conditions

MEET YOUR TRAVEL TEAM

founders of United Travel. 
And we’re not your typical “travel agents.”

We sit on planes, not in cubicles.

We’ll tell you if a property is or isn’t a good fit … not just take your money and book. 

We’re BIG on boots-on-the-ground “research.” We’ve been to 40+ different resorts across the Caribbean and Mexico—and we’ve checked into our favorite all-inclusive 20+ times (ask us which one it is!). 

​When we’re scouting resorts, we’re not just connecting with resort GMs and wedding teams. We get to know the front desk staff, the servers in the restaurants, the spa team … all the people who will make your experience an exceptional one.

OUR STORY

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Office Hours:
Mon-Thur: 9am - 4pm est
Fri: 9am - 1pm est 
We are closed on weekends & all major holidays

Email: [email protected]

​Note: Due to the nature of our job, we are frequently on the phone with travel suppliers and/or traveling. Email is often the fastest and best way to reach us.  Phone calls are by appointment only.